It's a new way to pay. Insert rather than swipe.
"You have to jam the card in there. You have to wait a few seconds," explained Gina Cavarretta.
This constant push and pull to get the card in and out of the machine began to take its toll on Cavarretta's card.
"I started noticing the chip was starting to raise off the card. Finally one day I pulled it out, and it really lifted off the card," Cavarretta said. "I was shocked."
Here's the real shocker.
"I tried super gluing it. I thought this won't work, but it did," Cavarretta explained.
She spent an entire month shopping and paying for purchases with a super glued chip card.
"When I used it the last time when it was glued on at a Walmart it came off and fell to the ground," Cavarretta said.
Chase admits this happens, but says it's rare. They said they only get about 10 calls about this every month and 60 million of its customers have these cards.
"I think it's crazy," Cavarretta explained.
If a card that's advertised as more secure is falling apart after just a few months, Cavarretta worries what else could happen.
"If someone finds my chip could a criminal do the same thing I did could they glue it and charge it to my account?" Cavarretta asked.
Chase says the answer is no. While the chip has the same account information as your magnetic stripe, chip cards have an extra layer of security. Each purchase is validated with a single use code. Chase said that code is created only when the chip and card are attached.
"I want people to be aware of this because when it first came out they made it seem like it was foolproof and embedded in the card. It looks more like it's glued on the card," Cavarretta said. "I find myself now with my new replacement card, I feel for it each time I use it."
And Cavarretta suggests you check too, to make sure your card and all its corners are still in tact.
Banks maintain these cards are harder to duplicate because of that one time code that's created when you insert it.
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