WEST PALM BEACH, Fla. — Brightline has canceled all rides between South Florida and Orlando for Labor Day weekend.
The high-speed passenger rail service announced Monday that it won't be ready for the Orlando extension by then, as initially expected.
"We're working through the final stages of certification and crew testing but it's apparent that we won't hit our opening weekend as planned (Sept 1-6)," Brightline said in a statement. "Knowing it's a holiday weekend, we want to give guests as much time as possible to adjust their travel plans."
Brightline began selling tickets for the Orlando leg in May, promising 16 daily round trips in just under three hours.
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Now, it seems, the much-anticipated Orlando connection has slowed.
Brightline has begun contacting riders who booked travel for that weekend, providing refunds and offering a "premium credit."
It has not announced a new date.
The company posted on social media that it will be sending an email on Wednesday to customers whose trips have been impacted by the delay, including information on Avis vehicle rental discounts.
IMPORTANT: Tomorrow, Brightline is sending an email to guests whose trips have been impacted by the Orlando delay. Please check your email for next steps on Avis rental discount information.
— Brightline (@GoBrightline) August 8, 2023
