WEST PALM BEACH, Fla. — The Florida Council on Compulsive Gambling, the nonprofit contracted to run Florida's addictive gambling prevention program, said it's still struggling to meet demand after sports betting apps allowed more consumers to make bets.
Although the number of people contacting the helpline has leveled out over the last couple of months, data obtained by WPTV reporter Ethan Stein shows officials are dealing with more calls and messages from people.
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Calls to gambling addiction hotline increase amid legalizing sports betting apps
"It puts a strain on the resources to get the qualified people," Richard Pinsky with the Florida Council on Compulsive Gambling said in a Zoom call on Thursday night. "You can't have anybody answer the phone. These are very complex issues when it comes to any compulsive behavior, but certainly when it comes to gambling. It's a very unique compulsive behavior."
Pinsky said the group can't fully understand the effects of online gaming because it doesn't have a full year of data. He said variables like the amount of sports available to bettors allow numbers to fluctuate.
According to the American Gaming Association report, nine in 10 Americans view sports betting as an acceptable form of entertainment and 75% of Americans support legal sports betting in their home state. It said it takes these numbers as signs Americans are increasingly viewing the industry as entertainment.
"These latest survey results highlight a consistent trend over the years: as gaming expands to new audiences, Americans increasingly see the benefits of a legal, regulated gaming marketplace that contributes to communities, prioritizes responsibility and provides unmatched entertainment," said Joe Maloney with the American Gaming Association.
